Technical Implementation Engineer

Presales Implementation Engineer

About Hexnode

Hexnode, the enterprise software division of Mitsogo Inc., was founded with a singular vision : to revolutionize and simplify the complexities of modern work. With a robust presence in over 100 countries, Hexnode UEM (Unified Endpoint Management) empowers organizations across myriad sectors to achieve operational excellence. By seamlessly integrating disparate tools into a cohesive ecosystem, Hexnode is not merely participating in but actively spearheading the transformation of the enterprise software and cybersecurity landscapes.

Job Summary

We are seeking a highly adept and driven Presales Implementation Engineer with a profound understanding of the Cybersecurity domain. The ideal candidate will possess extensive hands-on expertise with Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Monitoring and Management (RMM) platforms, or advanced Patch Management solutions. In this pivotal role, you will serve as a critical bridge between our cutting-edge security offerings and our valued clientele, meticulously deciphering their unique requirements, strategically contributing to the presales lifecycle, and ensuring the seamless deployment and optimal functionality of our comprehensive security solutions.

Key Responsibilities

• Strategic Solution Design : Collaborate intrinsically with sales and technical teams to meticulously analyse customer requirements, translating intricate business needs into robust, scalable, and technically sound security architectures.
• Expert Demonstrations & Proofs-of-Concept : Lead compelling product demonstrations, orchestrate intricate Proof-of-Concept (POC) deployments, and deliver impactful solution presentations to prospective and existing clients.
• Tailored Implementation : Architect and execute sophisticated security solutions, encompassing UEM, MDM, RMM, and Patch Management tools, meticulously customized to align with diverse customer needs and strategic business objectives.
• Advisory Leadership : Provide authoritative technical guidance and insightful consultative advice to clients throughout the entire presales engagement cycle.
• Proposal Development : Contribute significantly to the creation and refinement of bespoke proposals, comprehensive responses to Requests for Proposals (RFPs), and meticulous technical documentation.
• Deployment Excellence : Partner closely with both customers and cross-functional internal teams to guarantee the successful deployment, precise configuration, and flawless implementation of Hexnode's cybersecurity product suite.
• Technical Resolution : Proactively diagnose, troubleshoot, and expertly resolve complex technical challenges encountered during both the presales and post-sales phases.
• Industry Acumen : Maintain an unwavering commitment to continuous learning, staying abreast of the latest trends, emerging threats, and groundbreaking advancements within the cybersecurity domain, with a particular focus on MDM, RMM, and Patch Management.
• Client Empowerment : Empower clients by providing comprehensive support in the intricate management and robust security of their devices, networks, and endpoints.
• Customer Centricity : Uphold and elevate exceptional levels of customer satisfaction through the timely, efficient, and expert implementation of Hexnode's solutions.

Required Skills & Qualifications

Desired Skills