System Engineer - Virtual Workspace Management

The Opportunity :

The Virtual Workspace Engineer is a member of a global IT team, responsible for designing, implementing, and supporting virtual desktop solutions that enable secure and flexible work-from-anywhere experiences. This role focuses on delivering high-performance, scalable, and secure virtual workspace environments tailored to the needs of a modern, distributed workforce. Reporting to the Manager of Digital Workspace Management , the Engineer manages backend systems and configurations, including image creation, policy management, and application delivery. The role collaborates with global IT teams to resolve issues, drive automation, and continuously enhance user experience and operational efficiency.

What we're looking for

Education : High school diploma required, associate's degree or technical certification in Information Technology or related field preferred.

Experience : Minimum 2 years of experience working with virtual desktop infrastructure (VDI) technologies or cloud-based workspace platforms in an enterprise environment.

Preferred Qualifications :

Hands-on experience (2+ years) in configuring, supporting, and troubleshooting virtual desktops, including image management, session performance, and application delivery.

Working knowledge of access policies, profile management, and automation in virtual workspace environments.

Familiarity with backend systems that support virtual workspaces, such as identity providers, endpoint management platforms, and monitoring tools.

Experience integrating virtual desktop solutions with enterprise IT services and ensuring alignment with security and compliance requirements.

Understanding of IT security best practices related to virtual environments (e.g., multi-factor authentication, secure access, session policies).

Basic knowledge of identity and access management concepts (e.g., directory services, single sign-on) is beneficial.

Exposure to additional workspace technologies, such as remote application streaming or hybrid desktop models, is a plus.

Strong problem-solving skills, attention to detail, and the ability to work collaboratively across global teams.

Knowledge :

Strong understanding of virtual desktop infrastructure and cloud workspace platforms.

Familiarity with virtual desktop management, including image handling, session control, and access policies.

Awareness of endpoint security and compliance standards for virtual environments.

Basic knowledge of identity and access management integration.

Skills :

Excellent troubleshooting skills for virtual desktop systems and configurations.

Clear documentation and technical communication abilities.

Strong collaboration skills to work effectively with global IT teams and vendors.

Good organizational skills to manage multiple priorities efficiently.

Abilities :

Manage and optimize virtual workspace platforms in a global setting.

Translate business needs into technical configurations and policies.

Work independently while supporting team objectives.

Adapt to working across time zones and international support environments.

Additional Qualities :

Customer-focused with commitment to reliability and user experience.

Eager to stay updated on virtual workspace technologies and automation opportunities.

Proactive and accountable for assigned systems.

How will you thrive and create an impact :

Maintain and administer backend systems that support virtual desktop environments, including configuration, image management, and application delivery.

Develop and enforce provisioning workflows, access policies, and usage standards to ensure secure, efficient, and compliant virtual workspace operations.

Ensure that virtual desktop infrastructure is optimized, up to date, and aligned with global standards and security requirements.

Support integration between virtual workspace platforms and related services (e.g., identity providers, endpoint management, monitoring tools).

Monitor platform performance, session health, and user access proactively identify and resolve issues to ensure a seamless user experience.

Serve as a Tier 3 escalation point for complex issues related to virtual desktop access, session performance, and user profile management.

Document configurations, deployment processes, and technical standards to support consistent and reliable operations.

Collaborate with global IT and support teams to align virtual workspace configurations with service delivery requirements.

Research emerging technologies and features to improve platform performance, automation, and user experience.

Ensure ongoing compliance with enterprise security policies and regulatory requirements for virtual desktop environments.

Participate in or lead technical projects related to platform upgrades, expansions, and operational improvements.

Perform other related duties as assigned.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement :

We are an Equal Employment / Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy :

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Skills Required

Monitoring Tools, Application Delivery, Single Sign-On, directory services, Image Management, it security best practices