Sr Central Flow Lead, AU / SG Central Flow

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Are you interested in working on a fast-paced team that pioneers ways to

delight customers? Do you have a passion for diving deep into data and

crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit

required to deliver results no matter what? This is what the Central

Flow team is all about! It's always DAY ONE on this team and as such we

look for ways to keep setting the bar higher. If you answered yes to the

above questions, please keep reading!

The Central Flow Lead

is responsible for managing volume and workflow of multiple Fulfillment

Centers (FCs) from a remote centralized location.

This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.

Responsibilities

• Manage the workflow of order across multiple processes.
• Manage customer experience while minimizing fulfillment cost across multiple FCs.
• Be responsible for communication of workflow status with Operations

Managers and Area Managers and escalation of any Customer Experience

risk, SLA failure risk, or deviation from Standard Work.

and senior operations team based on their holistic view of work flow

throughout the FC.

(AFT) team and work with them to develop advanced and intuitive

automated flow control for FC operations.

multiple process paths in outbound operations for

multiple Fulfilment Centers based on shift plan.

boundary of responsibilities between Operations on the floor and Central

Flow as dictated by Standard Work developed by Central Flow Management.

Customer Experience risks and performance opportunities to FC operations

in a standardized manner.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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