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RPM - Network Engineer L1
ConfidentialAhmedabad12 days ago
Job descriptionContact branches end users to understand the problem while identifying fault. Allocate the down-call to all concerned Zonal engineers for immediate action. Responsible for all technical issues concerning the network. Point of contact for all technical queries and fault resolution. Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime. To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials. Coordinate with concerned ZO / branch for smooth new link commissioning Coordinate with bank NSI for restoration of existing links and configuration of new links on Router. Maintain database of network provided by concerned bidder.
Roles and Responsibilities :
- Single point of contact for any nationwide escalation.
- Single point of contact for any information sought by bank.
- Ensure committed delivery on the project rollout front.
- Ensure committed delivery on the network uptime front.
- Ensure smooth achievement of project timelines.
- Ensure compliance of the Contract and SLAs through supervising the performance of other personnel of the Bidder involved in service deliveries etc.
- Managing / Supervising timely resolution of escalations / tickets via Circle level Project Managers and Bidders NOC.
- Monitor all allotted branches links with due diligence and take follow-up with their backend
team for immediate restoration of all such downlinks as per the SLA uptime.
Requirements
Core competencies, knowledge, and experience :
Skills Required
Backend, Networking, Network Operation, Network Administration, Database
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Network Engineer • Ahmedabad