Client Services Director (Consultant)

Hogarth is the Global Content Production Company. Part of WPP Hogarth partners with one in every two of the worlds top 100 brands including Coca-Cola Ford Rolex Nestlé Mondelez and Dyson. With a breadth of experience across an extensive range of sectors Hogarth offers the unrivaled ability to deliver relevant engaging and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions. Our global team of over 7500 craft and technology experts brings together creative production and innovation to help clients navigate this exciting and ever-changing world of todays content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people planet clients and communities. Working at WPP means being part of a global network of more than 100000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries with corporate headquarters in New York London and Singapore. WPP is a world leader in marketing services with deep AI data and technology capabilities global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world including approximately 300 of the Fortune Global people are the key to our success. Were committed to fostering a culture of creativity belonging and continuous learning attracting and developing the brightest talent and providing exciting career opportunities that help our people grow.

Job Role

As part of the Client Services Department you play a central role in the business and are pivotal tothe smooth running of your account(s). You will be required to have a good hold on account handlingand provide support to your line manager by managing projects from brief to final delivery on timeand budget. You will need to be client focused and able to demonstrate good communicationorganization and time management skills to manage both your clients and internal departmentswhile always focusing on quality process and profitability.

Job Responsibilities

Internal Responsibilities

Demonstrate a thorough understanding of the Hogarth business model services andtechnology

Ensure a thorough understanding of the contractual obligations commercial arrangements& SLAs of your account and ensure specific details are understood by the wider teamwhere relevant

Ensure optimum productivity levels are achieved and team morale is high

Review team structure and resource on an ongoing basis to ensure client is servicedappropriately whilst maintaining agreed profitability

Ensure succession plan is in place for the complete Client Servicing team and liaise withother Dept. heads regarding wider team members where appropriate

Coach and develop the team in their role to ensure achievement of their Personal DevelopmentPlan including performance management and training needs etc.

Manage internal admin holidays sick days etc. and take responsibility for all timesheetaccuracy from any direct reports

Ensure relevant case studies exist and that the cross sharing of information is optimizedchampion cross fertilization

Client Management Responsibilities

Ensure clients understand agreed workflows and manage them through the process

Set and manage client expectations deliverables and timeframes

Escalate all serious client issues to your line manager immediately and recommendsolutions wherever possible

Identify areas for improvement of existing workflow and processes which couldbenefit Hogarth and / or the client

Build strong day to day relationships with all clients and agency stakeholders-communication is key

Strive to better client and stakeholder relations

Identify training opportunities for clients to ensure their adherence to processes &improve workflow

Financial Responsibilities

Prepare accurate cost estimates based on contracted rates and ensure all estimatesare approved by your manager.

Contribute to profitability of accounts budgeting and forecasting process

Business Development Opportunities

Proactively seek and identify new revenue opportunities in existing clients orprospects and inform your manager.

Support the team in developing proposals for any new revenue opportunities

Build and maintain a client business development

Job requirements :

10 plus years managing and servicing beauty clients

Experience working in Digital & TV / Broadcast will be an added advantage.

Can do attitude and an ability to work under pressure

Strong interpersonal and communication skills

Highly organized detail oriented client focused and proactive

Experience of running a strong dynamic account team including resource planning

#LI-BB1

Our Hogarth Values : Hands on

No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project big or small gets our full energy because we believe in doing things right. Every single time. Its how we deliver real results without cutting corners.

Honesty

We are real and authentic with each other and in our work. Honest direct communication builds the trust we need to collaborate grow and make meaningful things together. Its not always easy but its always worth it.

Heart & Soul

We bring heart to everything we make. Passion pride and relentless drive push us beyond good enough because we care deeply about our craft and were always chasing better. We love what we do and it shows.

Happy Family

Creating a space where everyone feels valued even when opinions differ makes this a supportive and inclusive environment for our people. We embrace our differences celebrate our wins together and never lose our sense of humor.

Hungry

Curiosity keeps us hungry. We question experiment and always seek out whats next. We never settle and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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Required Experience :

Director

Key Skills

CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export

Employment Type : Full Time

Experience : years

Vacancy : 1