Front Desk Representative [Apply Now]

Brief Background

The Front Desk Executive serves as the first point of contact for visitors, clients, and employees, representing the organization with professionalism and courtesy. The role demands a well-groomed and presentable demeanor, a pleasant and approachable personality, and the ability to engage with empathy while addressing queries effectively. By ensuring a welcoming and efficient front desk experience, the position plays a key role in reflecting the organization’s culture, values, and commitment to service excellence.

What the Role needs to Achieve

Ensure a professional and welcoming front desk experience for all visitors and employees.

Manage queries empathetically and effectively, reflecting a problem-solving mindset.

Maintain a professional appearance and demeanor that positively represents the organization.

ROLES AND RESPONSIBILITIES

• Greet and welcome visitors warmly, ensuring a pleasant first impression.
• Manage incoming calls, emails, and walk-in queries with empathy and professionalism.
• Maintain the reception area in an organized and presentable condition.
• Handle visitor management, including check-ins, security passes, and records.
• Support meeting room scheduling, coordination, and administrative assistance.
• Liaise with internal teams to resolve issues or direct queries appropriately.
• Demonstrate problem-solving skills to handle unexpected concerns.
• Maintains professionalism while ensuring that the organization’s interests and standards are upheld in all interactions.
• Skilled in balancing multiple requests (e.g., meeting room allocations, visitor priorities) and reaching agreeable solutions.
• Capable of resolving conflicts calmly by listening empathetically and offering alternatives.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED

EDUCATIONAL QUALIFICATIONS

Graduate in any discipline (preferred : Hospitality, Administration, or equivalent).

EXPERIENCE

1–3 years of experience in front desk, reception, or customer-facing roles.

Females Candidates Only