Service Advisor

Skills :

Automobile, Customer Service, Automobile Service, Technical Knowledge, Premium Car, Automotive,

Job Purpose

The Service Advisor acts as the primary point of contact between the customer and the workshop. Responsible for understanding customer needs, explaining repair / maintenance requirements, preparing accurate job cards, and ensuring high levels of customer satisfaction in line with premium brand standards.

Key Responsibilities

• Greet customers in a professional and courteous manner, ensuring a premium dealership experience.
• Listen to customer concerns, understand vehicle issues, and document them clearly.
• Create and explain job cards, estimates, and repair timelines to customers.
• Coordinate with technicians and workshop team to ensure timely and accurate completion of service / repairs.
• Provide updates to customers regarding job progress, additional findings, or delays.
• Conduct post-service follow-up, explain completed work, and ensure customer satisfaction.
• Promote additional services, accessories, and maintenance packages where appropriate.
• Maintain records of all customer interactions and ensure compliance with OEM and dealership standards.
• Handle customer complaints professionally and escalate when required.
• Ensure all safety, quality, and brand standards are consistently met.

Requirements

Key Competencies

Compensation & Benefits

Skills Required

Erp, Dms