(02 / 10 / 2025) Business Analyst

Mizuho Global Services India Pvt. Ltd.

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS :

https : / / www.mizuhogroup.com / asia-pacific / mizuho-global-services

Key Responsibilities :

• Planning & Promotion as BA

o Business requirement validation with use cases in the prototyping phase

o Establish and introduce new work procedures and / or workarounds

o Planning and promotion of user tasks from BA’s perspective

o Conduct study to analyse system effectiveness and cycle time

o Provide training to local and overseas users

o Provide support in User Acceptance Testing (including Test Case Creation and Issue Management)

o Liaise with End Users, Vendors and Head Office in migration and other project tasks

o Assist in the preparation of System and Operation manuals

o Conduct Client Impact Analysis and Support Customer Notification

o Support the Team as a Subject Expert in the management of IT Projects

o Facilitate in system function and workflow design

o Monitor task progress of the user side, conduct issue & risk management, and provide support for solving them

o Provide insights and feedback to project planning with Area PM

o Other regular reporting such as regional progress, challenges and success to BA leads

Role-Specific Duties :

o Oversee project execution and coordinate between teams.

o Develop detailed analyses and maintain organized documentation.

o Planning and promotion of user tasks from BA’s perspective

o Support daily PJ task assigned, including documentation and reporting.

o Assist in translating requirements into actionable solutions.

Required Skills / Experiences / Personalities :

1. Excellent business communication skills with technical proficiency and exposure in Banking.

2. Working experiences as bank staff in Middle and Back-Office.

3. Experience of handling the full customer on board operation process, including customer data registration and updates, quality assurance of the customer data, KYC compliance, etc.

4. Expertise in maintaining Static Data.

5. Possess strong Hands-on experience in Business Analysis activities like creating both BRD and FRD (Including Operation Workflow creation (Swim lane diagram).

6. Experience in data mapping from Common System to Processing System, data cleansing, providing migration support and Reconciliation

7. Experience of working with people from different geographies (actual international experience is not mandatory but working / interacting with people from different geographies is needed

8. Package system implementation experience (Oracle Parties)

9. Agile / Scrum experience is preferred.

10. Experience in collecting business requirements and standardization of workflow across different entities

11. Strong analytical, problem- solving and decision-making skills

12. Sound knowledge in Business Process Management (BPM)

13. A meticulous attention to detail and commitment to producing high-quality, precise, and extensive requirement documentation

14. Experience in project implementation from user side (big project is preferred)

15. Excellent interpersonal, communication and negotiation skills

16. Mindset to not fear challenge / undertake risk

17. Willingness to undertake travel within the APAC region to interact in person with Mizuho teams to gather the necessary requirements

18. A Master’s Degree preferably majoring in Science or IT.

Address

16th Floor, Tower-B Brigade, World Trade centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096, India