Senior Process Excellence Manager

Shift : General Shift, All 3 Days WFO

• Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
• Exposure to ISO, CMMi or COPC will be added advantage
• Consulting experience in Shared Services Set up / BPO space is desirable
• Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis
• Lead and guide a team of Improvement Consultants
• Ensuring Implementation of Quality Standards in the account
• Design and deploy consistent improvement framework to enhance customer satisfaction
• Facilitation of Metrics Management. CPMs / KPIs
• Providing High Quality Business analytics support to Management team
• Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization
• Project planning, project management, change management at client locations, stakeholder management & communication
• Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation
• Benchmarking processes, Management dashboard set up & building the best practices repository.
• Leverage business optimization & innovation tools & application for process re-engineering
• Bring in expertise regarding moderate AI / ML capability driven transformation experience
• Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy