We are seeking a strategic and experienced Vice President of Operations to lead and scale our accounting outsourcing delivery for U.S.-based CPA clients. The ideal candidate will bring deep experience in CPA client relationship management , operational excellence , and large team leadership —along with a tech-savvy mindset and a passion for transformation through innovation.
You will be responsible for overseeing delivery across Accounting, U.S. Taxation, and Audit teams , managing a high-performing team of 200+ professionals. This role demands a strong leader who thrives in a fast-paced environment, with a deep understanding of U.S. accounting standards and the ability to support enterprise-wide transformation projects using industry-leading tools and technologies .
Key Responsibilities :
Client Management & Relationship Leadership
- Serve as the primary point of contact for high-value U.S.-based CPA clients.
- Own client escalations, ensuring root-cause resolution and proactive follow-ups.
- Conduct regular performance reviews, status calls, and strategic planning sessions with clients.
- Align delivery and team strategy to evolving client needs and regulatory expectations.
Operational Leadership
Lead and optimize daily operations across accounting, tax, and audit functions.Drive performance management via KPIs, SLAs, and quality benchmarks.Maintain adherence to U.S. GAAP, IRS compliance, and auditing standards.Standardize and scale delivery processes using automation, RPA, and lean principles.Team Management
Lead, mentor, and retain a team of 200+ professionals, including managers and team leads.Build leadership bench strength and succession planning strategies.Implement robust performance management, training, and upskilling frameworks.Foster a culture of accountability, innovation, and high performance.Technology & Transformation Initiatives
Champion the adoption of new technologies and tools to modernize service delivery and enhance productivity.Collaborate with internal stakeholders to support digital transformation and automation projects .Stay ahead of industry trends (e.g., AI in accounting, client portals, cloud platforms) and integrate best practices into operations.Leverage data and analytics to improve visibility, forecasting, and decision-making.Executive Leadership & Reporting
Provide strategic insights and updates to the SVP and executive leadership team.Participate in quarterly business reviews and support cross-functional initiatives.Contribute to strategic planning, budgeting, and growth initiatives.Qualifications :
15+ years of experience in accounting / shared services / KPO, with at least 5 years in a leadership role managing U.S. CPA / accounting firm clients.Strong experience managing U.S.-based CPA clients in a BPO or KPO environment.Proven track record in managing large teams across Accounting, U.S. Taxation, and Audit services .Bachelor's degree in Accounting, Finance, or a related field. CPA, EA, or MBA preferred.Deep knowledge of U.S. tax codes, GAAP, and audit compliance frameworks.Technology-savvy leader with experience in digital transformation, automation tools, and cloud-based systems.Familiarity with software such as QuickBooks, Xero, CCH Axcess, UltraTax, Lacerte, CaseWare, etc.Preferred Skills :
Knowledge of industry tools and trends in workflow automation, client portals, and data analytics.Process improvement certifications (e.g., Six Sigma, Lean) are a plus.Strong analytical and problem-solving abilities.Excellent communication, leadership, and stakeholder management skills.Skills Required
Accounting Operations, Team Handling, Gaap, Quick Books, Xero
