Project Manager

Senior Project Manager / Solutions Delivery Lead – Chatbots

Location : Remote / Flexible

Experience :

5+ years in project or program management within SaaS or enterprise software

Job Summary

We are looking for a

Senior Project Manager / Solutions Delivery Lead

to join our

Chatbots Development Team . You’ll drive implementation for large enterprise clients, ensuring timely, high-quality delivery while managing client expectations and leveraging cutting-edge Conversational AI technologies.

Key Responsibilities

Lead and manage project delivery, ensuring solutions meet client needs within scope, time, cost, and quality targets.

Define implementation plans, set baselines, and track milestones using tools like Gantt charts.

Collaborate with clients, customer success teams, and technical teams to align project goals and outcomes.

Oversee resource allocation, identify delivery requirements, and ensure project teams meet plan expectations.

Manage performance through data reporting, insights, and optimization of delivery processes.

Communicate project progress, risks, and milestones effectively to all stakeholders.

Partner closely with third-party vendors or partners for chatbot operations, conversation design, and optimization.

What You’ll Bring

Proven experience in implementing complex SaaS products and solutions.

Strong consultative approach to solution delivery and stakeholder engagement.

Experience leading software development projects (not coding) for chatbots or automation platforms.

Familiarity with messaging, automation, and Natural Language Understanding (NLU) technologies like Dialogflow.

Excellent communication skills with both technical and non-technical teams.

Preferred Qualifications

5+ years of experience in consumer or enterprise software delivery.

Strong understanding of contact center technologies and operations.

Proven track record in managing multiple priorities and tight deadlines.

Ability to use technology to invent, automate, and scale solutions.

Soft Skills

Creative problem solver with a self-motivated, detail-oriented mindset.

Skilled in web design technology and user experience principles.

Strong presentation and visual design skills.

Innovative thinker with excellent written and verbal communication abilities.