Customer Relationship Officer (CRO)

Do consumer insights and luxury brands excite you? If yes, join us! Vasundhara Diamond Roof is Hyderabad’s premier signature jewellery house with a 28-year legacy of exquisite craftsmanship and trust. Located in Jubilee Hills – the city’s luxury retail hub – our boutique serves an elite clientele of HNIs, celebrities and multi-generational patrons. We blend heritage artisanship with modern retail innovation, offering ethically‑sourced bespoke jewels and hyper‑personalized service. Every piece we sell carries a story for us, “what keeps customers coming back is not the jewellery, it’s the story behind it”. As we invest in data‑driven retail and advanced analytics, our Customer Relationship Officers will be key ambassadors, ensuring each high‑touch interaction becomes an unforgettable experience.

Your Role & Impact

As a CRO at Vasundhara Diamond Roof, you will build lasting relationships with our luxury clients and capture real-time insights during every sale. You’ll work closely with our Retail Sales Officers (RSOs) to welcome customers warmly and document their preferences and profiles in our CRM. By maintaining up-to-date client profiles and purchase histories, you enable highly personalized follow-ups and service – turning data into tailored recommendations and loyalty‑building experiences.

In this role, you are the bridge between our distinguished customers and the store : you’ll ensure process excellence (timely order fulfilment, compliance with SOPs, impeccable store presentation) and support exclusive customer events and programs. From greeting clients to helping plan VIP events, your attention to detail and initiative will elevate our brand image at every touchpoint

Customer Engagement & CRM : Welcome and engage customers warmly, understanding their jewellery preferences. Maintain and update detailed customer profiles and purchase histories to enable personalized service. Collect insights during each interaction so that RSOs can follow up promptly – building a seamless client experience from first visit to after‑sales care.

Data Enrichment & Insights : Drive our data‑enrichment efforts by accurately logging interactions in our CRM / ERP systems. Use data-driven insights and analytics to anticipate customer desires (for example, knowing which designs or trends are resonating now) so that we can present exactly what our clientele wants. With well‑maintained profiles, our team can offer tailored suggestions and cultivate meaningful connections – turning every visit into a curated luxury experience.

Operational Excellence : Ensure strict adherence to store SOPs and brand standards. Keep the store environment and your own presentation immaculate and professional, reflecting Vasundhara’s premium positioning. Punctuality and discipline are key : you’ll coordinate order fulfilment with sales and production teams smoothly, resolve any issues with empathy, and maintain the highest service quality.

Team Collaboration : Share customer insights consistently with RSOs and colleagues. Assist in planning and executing referral programs, festive promotions, and private client events. Your collaborative spirit will help our sales and marketing teams create bespoke clienteling strategies – for instance, arranging exclusive viewings or one‑on‑one design consultations for our top patrons.

Ideal Candidate Profile

We’re looking for a young, customer‑focused professional who thrives in a luxury retail environment. If luxury brands and consumer behaviour inspire you, this role is a perfect fit. Key qualities include :

Passion for Luxury & People : You have a genuine enthusiasm for high-end jewellery and a keen eye for detail. Exceptional communication and interpersonal skills are a must – you connect easily with diverse, high-profile clients. Fluency in Telugu (and English) is required to engage comfortably with our local VIP clientele, and your service‑driven, courteous & empathetic approach should make every customer feel valued.

Digitally Savvy & Detail-Oriented : You’re comfortable using CRM / ERP tools and basic office software. High attention to detail is critical : from accurately entering customer data to safeguarding confidential information, you ensure our systems and client information remain reliable and secure.

Professional Presence : As the face of our brand, you are always impeccably groomed and polished. You thrive on the boutique floor, assisting RSOs when needed and maintaining the refined ambiance our clients expect. Reliability and discipline (following SOPs, meeting schedules, etc.) are part of your DNA.

Team Player : You work closely with colleagues and support RSOs to deliver seamless service. Proactivity, reliability and a collaborative mindset are key. Whether it’s sharing a customer insight with a teammate or helping set up a VIP client event, you’re always ready to contribute.

Women Candidates Encouraged : We especially encourage women to apply, continuing our female-led heritage (our founder Vasundhara is a pioneering woman in the industry). We are committed to a diverse, inclusive workplace and will consider all qualified applicants fairly. Fluency in Telugu and a friendly demeaner are essential; retail or hospitality experience is a plus but not a mandatory requirement.

At Vasundhara Diamond Roof, you’ll join a story-driven brand where every interaction matters. We offer a competitive package and the chance to grow with us as we innovate in luxury retail. If analysing consumer insights and engaging with exquisite jewellery excites you, come build lasting relationships in an environment where excellence and elegance meet.

Ready to craft the next chapter of luxury retail? Apply now and become a crucial part of Vasundhara Diamond Roof’s legacy of excellence.