Principal Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

A Hyperscaler cloud architect designs, builds, and manages large-scale AI Native cloud solutions on hyperscale platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). They leverage the vast, elastic, and globally distributed infrastructure of these providers to develop scalable, resilient, and AI Native applications and services, often focusing on cutting-edge technologies like GenAI, Conventional AI and machine learning.

What You Get To Do In This Role

• Develop with Java, JavaScript, Python, and other web technologies in order to build scalable, reliable and resilient applications and services that is secure, compliant, fast, and observable.
• Participating in architectural discussions and decision-making processes to ensure alignment with business goals and best practices.
• Documenting architectural designs, configurations, and implementation guidelines for reference and knowledge sharing.
• Build AI-native systems : Use AI-assisted development tools (e.g. Cursor, GitHub Copilot, Windsurf) to architect, code, and scale systems at the core of ServiceNow's cloud.
• Design for agents : Develop distributed systems and APIs that are legible to both human and AI agents, enabling autonomous monitoring, remediation, and scaling.
• Familiarity with the ServiceNow platform (Platform, ITOM, CMDB, Discovery) is a plus
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Curiosity and a growth mindset, with interest in applying AI to engineering workflows
• Experience in prompt engineering and GenAl is a plus or nice to have.
• Research and implement new open-source and commercial tools, technologies and methodologies.
• Communicate technical decisions (architecture and design) to business and engineering
• Providing mentorship and guidance to junior team members on cloud architecture principles, best practices, and technologies.

Qualifications

To be successful in this role you have :

Demonstrated skills in majority of the below areas is essential for this role at the level of an Architect :

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Skills Required

Machine Learning, Rabbitmq, Puppet, Java, Chef, Postgres, Ansible, Distributed Systems, Powershell, Linux, Kafka, API Design, Aws, Mysql, Bash, Kubernetes, Python, Docker, Javascript, Microsoft Azure, Google Cloud Platform