Senior Engineer-Avaya

Job Title : Avaya Engineer

Description

The Telecom Engineer role is highly specialized and experienced in handling telecom change, outage,

problem and request management. They also have high proficiency on a wide range of Avaya platforms

and networking technologies.

They also have experience on client interfacing and coordination. They are also responsible for

maintaining high proficiency as subject matter experts on the assigned Teleperformance clients and

technology.

Job Duties

• Assist in the availability of the voice infrastructure.
• Configures and performs preventative and on-call maintenance on telecom equipment

including, but not limited to : PBX, telephone switches, switch-based and IP phones, voice mail,

and cabling including voice, data, fiber and other related equipment and services.

Management System, IVRS (Interactive Voice Response System), and Voice and Fax Messaging.

corrective actions taken on the company's telecom system. Coordinates preventive

maintenance or corrective programs with vendor and internal telecom service unit.

switches, cards, PBX systems) by site and system, IP phone configurations and settings, cable

schematics, wiring closet configurations, related programming for user access and security, and

all site and closet drawings.

Job Skills

Management System, Interactive Voice Response System, Voice Mail, and Call Accounting

Systems; installing, troubleshooting and designing network and telephony system

Soft Skills