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Implementation Specialist

Implementation Specialist

CareStack - Dental Practice ManagementKolkata, IN
2 days ago
Job description

Skills : Must-Haves

  • Hands-on experience in any MIS platform
  • Proficiency in MS Office
  • Excellent verbal and written communication skills

Good-to-Haves

  • Advanced knowledge of Excel
  • Experience with BI tools
  • Analytical skills and reporting exposure

    • Responsibilities :

    Onboarding & Implementation

  • Guide clients through the implementation process, outlining steps and setting

    • clear expectations.

  • Coordinate with cross-functional teams to ensure the timely deployment of

    • services or features.

  • Troubleshoot and resolve issues arising during implementation with minimal

    • disruption to client operations.

    Customer Communication

  • Maintain consistent, clear communication with clients throughout the

    • onboarding and implementation phases.

  • Respond to client inquiries promptly and professionally.
  • Provide regular updates on the progress of implementation and migration

    • activities.

    Documentation & Reporting :

  • Maintain accurate and updated records of client interactions, issues, and

    • resolutions.

  • Generate regular progress reports for all implementation activities.
  • Identify recurring issues, trends, or gaps and recommend process

    • improvements.

    Migration Support

  • Collaborate with clients to gather data, documents, and prerequisites for

    • migration.

  • Assist clients in understanding migration steps and address any related

    • queries.

  • Work with internal teams to ensure a smooth and successful transition of

    • data and services.

    Requirements :

  • Flexibility to work in shifts – US / UK / AUS
  • Strong problem-solving and analytical skills
  • Empathy, patience, and the ability to handle challenging customer situations
  • Ability to multitask and work efficiently in a fast-paced environment
  • Proficiency in customer support software, CRM systems, and other relevant

    • tools

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    Implementation Specialist • Kolkata, IN

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