Strategic Account Manager - SAAS Sales - Domestic markets : North

Key Responsibilities :

• Prepare long-term and short-term goals and account objectives to  run with the Account Management practice for Strategic Accounts .
• Build trust and long-term relationships  with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To  ensure strong knowledge of clientele by mapping, interacting  at various levels and various departments with superior customer service skills.
• To  run with various strategic initiatives in parallel , be  organized  and  able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers . Able to analyse problems and strategize for better solutions with various squads within the account team of QualityKiosk.
• Present trend to client  and internal management stakeholders for sales, revenue, pipeline and other important initiatives.  Present reports  on account progress, quotas, and goals to senior leadership and stakeholders.
• Keep apprised of latest concepts  to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.
• Creating 3-5 years contract   with rate negotiations,  moving the annual contracts to long term contracts.
• Customer satisfaction index (CSI) to be maintained as always green , intervention and driving any course corrections to ensure the CSI index is green

Skills Required

Strategic Account Management, Saas, consultative sales