Customer Support Agent (Shopify Experience required)

Location : Remote

Type : Full-time

Start Date : Immediate joiners

About the Role

We are seeking a proactive and detail-oriented Customer Support Agent to join our growing team. You will respond to day-to-day tickets, resolve customer inquiries, and ensure seamless customer experiences. This role requires strong problem-solving skills, excellent English communication, and prior experience supporting e-commerce businesses on Shopify—preferably within the beauty or fashion industries.

Key Responsibilities

• Manage and respond to customer inquiries via Gorgias and other support channels.
• Resolve customer issues promptly, including order tracking, product inquiries, refunds, and exchanges.
• Tech-savvy, with hands-on experience using WhatsApp Business and related tools.
• Collaborate with the Customer Support Manager to ensure all tickets are handled efficiently and accurately.
• Utilize Shopify and integrated apps such as Okendo, Trustpilot, Aftership , and others to provide timely and effective support.
• Maintain detailed documentation of customer interactions and resolutions.
• Escalate complex issues to the appropriate teams while ensuring clear follow-up with customers.
• Proactively identify recurring issues and suggest improvements to processes or FAQs.

What You Bring

Bonus Points

Why Join Us