EUC Nexthink Administrator

Desired Competencies (Technical / Behavioral Competency)

Primary Skills

• Proactive Hardware & Software solving problems on End User Devices
• Analysis of trends and recording current health status of End User Devices
• Identification where and when the issue occurred and how many users are impacted
• Analysis of the events in timeline to identify root causes of issues very quickly
• Cooperation with various technical teams on root cause analyses and remediation plans
• Resolution of issues discovered.
• Documentation of findings and recommendations
• Reporting
• Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
• Providing input for collector packaging and assist in deployment scenarios
• Perform ongoing maintenance
• Check the Appliance health (CPU, Disk & Memory Utilization)
• Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license / engine / appliance status.
• Maintaining customer specific EUCA documentation updated
• Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
• Recommending automation candidates and actively supporting EUCA Service Development in the area of development / testing / implementation of new remediation scripts

Secondary Skills