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Technical Support Engineer

Dover IndiaKozhikode, IN

19 days ago

Job description

Roles & Responsibilities :

Relevant Experience Looking for 2-5 Yrs

Education : B.E / B.Tech / B.Sc (Computers / Electronics) / BCA / BBA

Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,

1 : Actively participates in support of incoming calls

2 : Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

Quickly identifies escalations and creates expectation alignment with customers

3 : Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.

Primary stakeholder to ensure our customers receive prompt support.

4 : Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.

Facilitate field support services to repair products within scope of service.

5 : Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills :

1 Proficient in US Accent and English Language, both Verbal and written.

Honest, dependable, and full of integrity

Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset

Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting

Consistently maintain a superior level of professionalism

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals

Experience or education from an electronics or information technology background

Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers / Electronics) / BCA / BBA or equivalent

work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must

Experience with direct customer engagement in a fast-paced customer focused environment

Ability to work in the 24X7 rotational shift environment and majorly in the US time zone

Ability to work independently with minimal support in Hybrid model.

Ability to multi task and has a good typing speed at least 50 words per min

Should be 100% conversant to listen, understand and respond in US ascent

Document everything and do it with tremendous detail

Be a voracious learner and demonstrate growth.

Technical Support Engineer • Kozhikode, IN