International Non Voice Process - Chat / Email

Hi Sudharasan,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer

Job Location : Chennai

Shift : Night shift

Qualifications :

• Proven customer service experience, preferably in a logistics or technology company.
• Confidence and assertiveness to handle customer inquiries and situations with professionalism and poise.
• Adapt quickly to processes or customer needs changes in a dynamic work environment.
• Eagerness to learn new tools, systems, and processes to improve performance and service delivery.
• Natural curiosity to dig deeper and solve challenges, combined with a strong analytical mindset.
• Exceptional written and verbal communication skills, with the ability to effectively engage and connect with diverse customer personalities.
• Strong troubleshooting skills and the ability to think critically under pressure.
• Comfortable in a fast-paced environment with the ability to adapt to rapidly changing priorities and requirements.
• High level of proactivity and ability to navigate uncertainty and ambiguity with ease.
• Flexibility to work a schedule comprised of non-standard shifts, including evenings and Weekends.