Network Operations Lead

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

The Information Technology department is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers.

Your work profile

Responsibilities :

1. Ensure Operational Monitoring / Reporting / Functioning of : -

a. Wireless, Routing & Switching infrastructure across Deloitte India Member Firm offices & datacenter.

b. MPLS / WAN / LAN connectivity across Deloitte India Member Firm offices & datacenter

2. Maintain enterprise network infrastructure & its operational performance, through appropriate technical network troubleshooting as needed.

3. Liaise / Collaborate with Vendors / TAC / Support teams, for multi-platform & multi-vendor issues to identify problem, scope / responsibility, RCA / resolution & meet Incident / Problem management requirements.

4. Supervise network infrastructure changes / patch deployment, version upgrades & fixes, to meet Vulnerability & Change management requirements.

5. Collaborate with Deloitte Global / Peer / Business teams & provide support / assistance for network incidents / requests.

6. Maintain network inventory, network documentation & MIS reports to meet Network operations processes / procedures.

As a prospective candidate, you should possess :

1. Experience in Network Infrastructure Operations.

2. Experience in managing / supervising network support team.

3. In-depth conceptual knowledge of Network Routing, Switching, Wireless & Security.

4. Experience & hands-on with Cisco Routing / Switching / Wireless hardware platforms. Configuration / Troubleshooting Hands-on with ISR / ASR Routers, Nexus / Catalyst Switches & 98xx Series wireless controllers will be preferred.

5. Conceptual knowledge for Enterprise Firewall (Site / VPN tunneling) & QoS Traffic Shaping in network environment.

6. In-depth Knowledge of Network monitoring / reporting / troubleshooting tools. Hands-on Experience with Solarwinds Platform Monitoring, Troubleshooting & Advanced Reporting will be preferred.

7. Ability to work independently in a team environment & as a team leader.

8. Well versed with Network MIS & technical reports.

9. Excellent troubleshooting skills.

10. Strong communication and collaboration skills.

Qualifications required :

Bachelor’s Degree or Equivalent. Additional Cisco certifications will be preferred

Experience required :

8+ Years of overall experience in enterprise / corporate network, with minimum 2 years in Large / Complex network environment.

Location and way of working

• Base location : Bengaluru
• This profile does not involve extensive travel for work.
• Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.

Your role as a Deputy Manager

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be :

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.