Lead the professional services and technical support charter for the clientMust have at least 15 years of relevant experience in the SAAS spaceJob Description
- Lead and manage the professional services and technical support teams to deliver outstanding customer experiences.
- Develop and implement processes to improve operational efficiency and service quality.
- Collaborate with cross-functional teams to ensure seamless product deployment and support.
- Monitor and analyse key performance metrics to drive continuous improvement.
- Provide technical guidance and support to resolve complex customer issues.
- Manage customer escalations and ensure timely resolution of critical issues.
- Develop training programs to enhance the skills and capabilities of the team.
- Stay updated on industry trends and emerging technologies to maintain a competitive edge.
The Successful Applicant
A successful Head of Professional Service and Technical Support should have :
- A strong educational background in engineering, computer science, or a related field.
- Proven leadership experience in the software or technology industry.
- Expertise in managing professional services and technical support teams.
- Excellent problem-solving and decision-making skills.
- A customer-focused mindset with a commitment to delivering high-quality solutions.
- Strong communication and interpersonal skills.
- Familiarity with software deployment, troubleshooting, and support processes.
What's on Offer
Work with one of the most scaled SAAS organisations in India
Lead a sizable exiting team and report directly into the CCO
Equity component for wealth creation
Skills Required
Software Deployment, Troubleshooting