Team Member Credit & Collect-T3-II

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

This position is responsible for reviewing accounts to determine if the card member has set up an account with an intention to defraud American Express. This is accomplished by reviewing account and Card member information such as, charge activity, payments, credit bureau information, Dunn & Bradstreet information, Lexis Nexis and service establishment information, and WCC history notes and then making an analysis as to the risk to American Express. To carry outthese reviews with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.

• Report analysis results
• Identify potential process improvement initiatives
• Understanding of credit card financial principles
• Comfortable managing multiple credit system platforms
• Ability to learn a wide variety of technical and business skills
• Excellent interpersonal skills communication (verbal & written) and listening
• Quick thinking ability
• Flexible to work in a 24x7 shift environment including Saturday & Sunday working
• Credit / Collections experience is desirable but not essential

Minimum Qualifications

Demonstrated ability to work effectively within a team environment as well as independently

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required

Problem-solving skills, Credit card financial principles, Credit Collections, Service establishment information