Network Engineer L1

Role & responsibilities

• Basic level understanding of Network & Telecom infra and services. Alert management through deployed NMS solution 2-3 yrs
• Having an intermediate level of understanding of Network Devices (Routers / Switches / Exchanges / Firewall / Wireless System)
• Configuring the Network equipment with minimum / basic configuration
• Hands & Feet support as per remote instructions.
• Understanding Voice PBX, Dialer, Voice Recorder, CDR Ability to provide level 1 hands & feet support for all Network & Voice related issues
• Closure of assigned tickets Ticket closures within SLA
• Interdomain Knowledge to attend network and voice related L1 calls
• Monthly Inventory & Spare management reports Adherence to Backup management process Monthly upgradation of Network documentations Updating devices hardening daily checklist
• ITIL basic knowledge
• Timely escalation to the next level
• Certifications : CCNA and equivalent

Skills Required

Network Devices, Routers, Firewall, Wireless Systems