Job descriptionTroubleshooting application functionality, crash, and performanceInvestigate user performance and work with external teams to improve user experienceAssist customers with Tier 2 incident resolution for Linux and Windows applications.Provide remote end-user desktop supportParticipates in special projects as required.Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk / team requests.Communicate effectively (in oral and written form) with various individuals; work well within small and large team environments.Willingness to provide initial triage, response, and notifications for incidents