Service Delivery Manager - Manufacturing & Quality Applications
CognizantTumkur, IN1 day ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • Tumkur, IN
Related jobs
![Mobile App Release Manager [T500-19891]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Best%20Buy%20India)
- Promoted
Service Deliver Manager
Tata Consultancy Servicestumakuru, India Tata Consultancy Services is hiring for.WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra,.Experience in Service Del...Show moreLast updated: 1 day ago
- Promoted
WMS Implementation Manager
Globus LogisticsTumkur, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 19 days ago
- Promoted
Demand Generation Manager
ComplianceQuestTumkur, IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
Manager
BristleconeTumkur, IN Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 21 days ago
- Promoted
Manager - CRM
EmeritusTumkur, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 12 days ago
- Promoted
Quality Systems Digital Transformation Specialist
Insight GlobalTumkur, IN Required Skills and Experience : .Proven experience with IT systems, coding, and data visualization tools.Familiarity with ARIS and Quickbase platforms is highly desirable.
Background in pharmaceutica...Show moreLast updated: 1 day ago
- Promoted
Guidewire Policycenter dveloper
PwC Acceleration Center IndiaBangalore Rural, Karnataka, India Minimum of 4 to 10 years of experience.Role : Policy Center Configuration developer.Willingness to work Second Shift (2 pm IST to 11 pm IST) to support US based clients.
Demonstrates abilities soluti...Show moreLast updated: 23 days ago
- Promoted
Service Manager
SV Management ConsultantsTumkur, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 30+ days ago
- Promoted
Technical Services Manager
GenScriptTumkur, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Quality Assurance Manager
Pattern BrandsTumkur, IN At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space.
our team thrives on creativity ...Show moreLast updated: 1 day ago
- Promoted
Training and Development Specialist
Emmvee GroupBangalore Rural, Karnataka, India Emmvee is an intelligent solar solutions producer born from an idea to implement green energy to better use.Our solar energy products are an amalgamation of cutting-edge technology and smart innova...Show moreLast updated: 18 days ago
- Promoted
TDM Senior Engineer
QualiZealTumkur, IN Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes.
Work with other stakeholders lik...Show moreLast updated: 23 days ago
- Promoted
Delivery Lead
RapidBrainsTumkur, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 21 days ago
- Promoted
Mobile App Release Manager [T500-19891]
Best Buy IndiaTumkur, IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 23 days ago
- Promoted
Parts Manager
SATRACBangalore Rural, Karnataka, India To manage and oversee spare parts operations across all service locations in India, ensuring timely availability of parts, effective inventory management, vendor coordination, and process optimizat...Show moreLast updated: 23 days ago
- Promoted
- New!
product manager-SAP Successfactor
InfoSpeed Services, Inc.Tumkur, IN Minimum 5+ years of experience.If anyone interested please share the resume.Show moreLast updated: 11 hours ago
- Promoted
Demand Generation Manager
WebgilityTumkur, IN Webgility is a leading ecommerce automation platform that helps multichannel sellers and brands streamline operations, manage accounting, and grow profitably.
Our mission is to simplify ecommerce fo...Show moreLast updated: 1 day ago
- Promoted
- New!
Service Delivery Lead
Bean HR ConsultingTumkur, IN Software Service Delivery Leader.We are seeking a highly motivated and experienced.Software Service Delivery Leader.This leader will play a critical role in ensuring smooth delivery of complex soft...Show moreLast updated: 11 hours ago