Quality Assurance and Process Improvement Leader

Greetings from Infosys BPM Ltd.,

We are looking to hire a Senior Quality Manager at Bengaluru for a Banking and Financial Services Project.

Work Location : Electronics City, Bengaluru (work from office)

Education Qualification : Any full-time graduation

Experience required : At least 8 years of experience in driving Quality Assurance and Process Improvement projects.

Roles and Responsibilities :

Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.

• Good working knowledge of Quality Control methodologies
• Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
• Experience on Quality Assurance practices leading Stable and predictable process performance
• Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
• Ability to analyze complex data and share key process and business inferences / insights with the leadership team
• Ability to project manage complex change initiatives by partnering with clients
• Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills.

Regards,

Infosys BPM Talent Acquisition Team