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Customer Care Executive
Trek Bicycleindia, India16 hours ago
Job descriptionAssist with warranty claim processing Provide efficient & accurate warranty resolutions for customers Educational Background – degree in business or similar, or proven understanding of commercial practices. 3-5 years’ experience in a customer support or customer-facing role, preferably across multiple countries in APAC. Experience using MS suite of products in particular MS Dynamics, Teams, Excel & Oracle JDE ERP preferred, CMS experience considered a bonus Industry experience – hospitality industry preferred but not essential, bicycle retail or wholesale an advantage Skills – Time management, complex & technical problem solving, critical thinking, communication across cultures & extreme curiosity & willingness to learn. Values – hospitality, empathy, working with a great team, commitment to excellence, attention to detail. Flexibility requirements – some work aligned with time zones in specific markets in APAC may be required from time to time
Job Description
Key Responsibilities
Key Responsibility Area 1 – Sales Order entry & order maintenance 50%
- Assist with order entry & order maintenance in our ERP system
- Problem-solving with order logistics & shipping questions
- Reviewing orders & order flows
Key Responsibility Area 2 – Warranty claims processing & administration – 50%
Skills, Experience & Attributes
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Customer Care Executive • india, India