Siebel Developer

Position : Siebel Developer

Location Bengaluru

Engagement Type : Permanent / Full-time

Role Overview

We are seeking a highly specialized and product-focused Software Engineer to join our core development team. The primary mission is to design, build, and maintain our proprietary Siebel Smart Connector —the mission-critical product that seamlessly embeds Genesys Cloud™ communication capabilities directly into the Siebel CRM interface.

This role requires a unique blend of elite modern JavaScript / TypeScript engineering and deep functional expertise within the Siebel platform to deliver a fluid, all-in-one agent experience for our enterprise clients.

Core Responsibilities (Bridging CTI and Siebel)

• Siebel Product Development : Serve as the technical expert responsible for developing, maintaining, and enhancing the core Siebel Smart Connector.
• Frontend Integration : Utilize modern frontend frameworks (React / TSX, HTML / CSS) to build custom, highly responsive UI elements that surface real-time CTI events (e.g., screen pops, call controls) directly within the Siebel application.
• API Architecture : Design, implement, and maintain robust API integrations (REST) between the Genesys Cloud platform and Siebel's data layer, ensuring strong typing, reliable control flow (async / await), and resilient communication logic (retries, timeouts).
• Siebel Data Fluency : Utilize platform-specific knowledge to efficiently access, query, and enrich data payloads from the Siebel repository, ensuring fast and accurate data insights for the contact center agent.
• DevOps & Quality : Implement and uphold rigorous dev-process practices, including Git-based collaboration, automated testing, and comprehensive logging for complex asynchronous pipelines to ensure 24 / 7 reliability.
• CTI Subject Matter Expert : Apply deep functional understanding of CTI concepts (queues, agents, skills, routing, softphone) to optimize how the connector handles real-time interaction management.

Required Technical Qualifications

A. Siebel Platform Expertise (The Specialized Skill)

B. Core Software Engineering

Contact Details :

E-mail / Phone no : sagar.pegu@techaxisinc.com

About Us :

Techaxisinc is a US based firm which specializes in discovering, engaging and placing top talent globally, for full time or contract positions in leadership and mid to senior level positions for companies in the technology, healthcare, energy and education space.

Equal Opportunities Employers Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices are administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.