HexaCorp - Business Development Manager

HexaCorp Technical Services, India

1 day ago

Job description

Responsibilities :

Account Growth & Nurturing Build deep relationships, understand usage patterns, and identify opportunities for expansion
Customer Retention & Satisfaction Actively manage customer experience, solve pain points, and upsell and cross sell
Churn Management Identify churn risks early and proactively address root causes ; Maximize LTV (Lifetime Value) Ensure customers see ongoing clinical and commercial value from the platform
Cross-Selling & Upselling Introduce new modules, solutions, and upgrades based on contextual need
Engagement & Outreach Programs Plan doctor meets, training sessions, and stakeholder engagement initiatives
Team / People Management Coach clinic-level (Cust side) or KAM / Support executives to ensure operational excellence

Traits & Attributes :

Persuasive & Influential Can drive adoption, motivate usage, and push for upsells , Extroverted & Approachable Maintains visibility, builds easy rapport with clinicians and hospital staff

High Cognitive Aptitude Quick learner who can handle complex information and adjust to dynamic needs

Patience & Persistence Handles slow-moving accounts and ensures long-term nurturing, Self-Driven & Accountable Takes complete ownership of customer success metrics

(ref : iimjobs.com)

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Development Manager • , India