Application Support Lead

Java Application Support Lead

Years of Experience : 6-10 Years experience

Notice Period –Immediate - 30 Days

Responsibilities :

We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix / Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Responsibilities :

• Act as the support lead for application support activities
• Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL / SQL, and Unix environments
• Act as the point of escalation for priority incidents and drive root cause analysis
• Provide L2 / L3 support for a complex, Java-based global application
• Lead investigation and resolution of production issues
• Support deployment and release activities for upcoming versions
• Collaborate with the onshore team and guide offshore support engineers
• Ensure timely and quality resolution of incidents within SLA
• Maintain and update operational documentation, support runbooks, and issue logs
• Prepare and deliver weekly / monthly operational reports in PowerPoint (ticket trends, open / closed status, incident types, etc.)

Requirements :