Service Delivery

Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH / AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Key Responsibilities

Service Engineer, Troubleshooting

Skills Required

Complaint Management