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MNC Hiring For TLs and QAs
ConfidentialMumbai8 days ago
Job descriptionLead and manage a team of customer service executives Ensure achievement of team targets and KPIs Handle escalations and ensure timely resolution Conduct performance reviews and team meetings Collaborate with support functions to drive process improvements Graduate with a minimum of 1 year of relevant experience (on paper) in international voice process Strong communication and interpersonal skills Ability to work from office and adapt to rotational shifts if required Strong leadership (for TL) or analytical (for QA) skills
Key Responsibilities :
For Quality Analyst (QA) :
- Monitor and evaluate customer interactions to ensure process adherence
- Identify training needs based on quality observations
- Provide feedback and coaching to agents to improve performance
- Maintain quality reports and ensure compliance with internal standards
For Team Leader (TL) :
Candidate Profile :
Skills Required
Customer Service, International Voice Process, Quality Analysis, Team Handling, Qa
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Hiring For • Mumbai