Customer Success Specialist (B2B SaaS, Hybrid, New Delhi, 2-4 LPA)

Position : Customer Success Specialist

Location : Hybrid, Delhi (Kashmiri Gate)

Salary : 2-4 LPA (based on experience and skills)

Experience : 1-2 years

Company Overview :

Eazybe is a rapidly growing AI SaaS company based in Kashmiri Gate, New Delhi, specializing in delivering innovative software solutions to businesses across various industries. Our mission is to empower organizations through cutting-edge technology that enhances productivity and drives growth. We are backed by top venture investors, including First Cheque and several angel investors.

Website : https : / / eazybe.com /

Job Description :

This is a full-time hybrid role for a Sales cum Customer Success Specialist. You will be responsible for daily customer interactions, managing sales processes, conducting product training, and ensuring customer satisfaction through exceptional service.

Key Responsibilities :

• Manage and support customer relationships, addressing client queries and providing effective solutions.
• Handle sales processes, including renewals, upselling, and cross-selling to existing clients.
• Understand and anticipate customer needs to provide personalized recommendations.
• Collaborate with cross-functional teams to ensure seamless execution of sales strategies.
• Demonstrate strong negotiation, persuasion, and decision-making skills.
• Maintain and update CRM systems with customer data and sales activities.
• Proactively manage a target-driven environment and self-motivate to achieve KPIs.

Requirements :

Benefits :

If shortlisted, candidates will undergo 2-3 interviews (covering analytical, and technical skills, and a paid work trial, if applicable).