Senior QA Engineer - CRM & Automation

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

This role bridges product line management and product development, overseeing the journey from concept to commercialization. The position requires collaboration with cross-functional teams to ensure products meet brand standards, market demands, and financial goals. Key responsibilities include managing product data, coordinating sample development, and contributing to operational efficiency.

Job Summary

We are seeking a detail‑oriented Senior QA Engineer with strong experience in both manual and automation testing, and hands‑on exposure to

CRM systems

such as Salesforce, Microsoft Dynamics CRM, SAP CRM, or similar platforms. The candidate will play a key role in ensuring seamless functionality, data accuracy, and process integrity across

CRM

ERP

, and

eCommerce

systems. The role involves designing test strategies, automating critical workflows, and validating integrations between enterprise applications.

Key Responsibilities

1. CRM Testing

Develop detailed test plans and test cases for CRM modules such as

Lead Management

Opportunity Management

Account & Contact Management

, and

Case / Service Management

Execute system, integration, and regression testing for CRM workflows to ensure functional and data consistency.

Validate customizations, configurations, and business rules within CRM applications.

Perform data validation using SQL queries, reports, or analytics dashboards.

Collaborate with functional and technical teams to understand business rules, requirements, and expected outcomes.

2. ERP and eCommerce Integration Testing

Support testing activities for connected systems like ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce platforms (e.g., Shopify, Magento).

Verify end‑to‑end data synchronization across

CRM → ERP → eCommerce

to ensure accurate customer and transaction data flow.

Test scenarios involving quotes, orders, invoices, and support cases across systems.

Work closely with integration and development teams to troubleshoot and validate cross‑application issues.

3. Automation Development

Design and maintain automation frameworks for regression, smoke, and end‑to‑end testing.

Build and enhance automation scripts using

Selenium

Playwright

RestAssured

, or

Postman

Integrate automation suites within

CI / CD pipelines

for continuous validation and reporting.

Use scripting or platform‑native tools (e.g., Apex test classes, JavaScript, Python) to automate repetitive validation processes.

4. API and Integration Testing

Validate data flow and synchronization across enterprise systems connected via integration platforms such as

MuleSoft

Boomi

Celigo

, or similar

iPaaS

tools.

Debug API payloads, mapping errors, and transformation rules to ensure end‑to‑end process accuracy.

Maintain test data repositories and reusability for multiple testing cycles.

Collaborate with integration teams to resolve synchronization and data mapping issues.

5. Documentation and Quality Governance

Create and maintain detailed documentation for test plans, test results, and test case repositories.

Ensure QA deliverables meet compliance standards (e.g., GDPR, SOC2).

Participate in Agile ceremonies including sprint planning, refinement, and daily standups.

Support continuous improvement initiatives by contributing to QA process optimization.

Required Skills & Qualifications

3‑6 years

of experience in Software Quality Assurance with a mix of manual and automation testing.

Hands‑on experience with

CRM platforms

such as

Salesforce

Microsoft Dynamics CRM

SAP CRM

, or similar.

Understanding of

ERP

(e.g., SAP, Oracle, Microsoft Dynamics) and

eCommerce

workflows.

Experience with test automation frameworks and tools :

Selenium

Playwright

RestAssured

Postman

Familiarity with API testing, integration testing, and

CI / CD environments

Strong analytical, debugging, and documentation skills.

Excellent communication and cross‑functional collaboration abilities.

Preferred Skills

Exposure to

iPaaS platforms

such as

MuleSoft

Boomi

Celigo

, or similar.

Certifications such as

ISTQB Certified Tester — Foundation Level

Salesforce Administrator

, or equivalent CRM certification.

Experience working in

Agile / Scrum

delivery environments.

Experience with data integration or

ETL testing

Soft Skills

Analytical mindset and strong problem‑solving capability.

Ability to learn and adapt quickly to new technologies and platforms.

Excellent teamwork and communication skills.

Proactive and detail‑oriented, with a strong focus on quality.