HCLTech Mega Walk-In Drive OTC 7th Oct 25

HCLTech Mega Walk-In Drive OTC | 1-4 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at

OTC Collections HCLTech

Interview Location :

HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

Interview Date : 7th Oct 2025

Interview Time : 10 : 00 AM 3 : 00 PM

Work Location : Chennai

HR SPOC : Harish. K

Experience Required : 1-4 Years

Years (only eligible)

Shift : US Shift

Notice Period :

Immediate Joiner to 45 Days

Carry a copy of your updated resume.

Bring a valid government ID proof (Aadhaar / PAN / Driving License).

Arrive at the venue between 10 : 00 AM to 3 : 30 PM for registration.

Job Description :

Manage a portfolio of customer accounts and ensure timely collections.

Analyze aging reports and prioritize collection efforts based on risk.

Coordinate with billing, sales, and customer service to resolve disputes.

Negotiate payment plans with customers within defined limits.

Monitor credit limits and flag high-risk accounts for review.

Prepare weekly collection status reports and dashboards.

Support internal audits with documentation and account history.

Identify recurring issues and suggest process improvements.

Handle escalated accounts and high-value customers with complex issues.

Lead root cause analysis for recurring payment delays or disputes.

Collaborate with credit control and legal teams for risk mitigation.

Drive reduction in DSO (Days Sales Outstanding) and bad debt.

Conduct periodic reviews of customer payment behavior and trends.

Mentor junior analysts and support their development.

Participate in system testing and enhancement projects.

Present collection performance insights to leadership.

Advanced Problem Solving : Handles escalated and complex collection cases.

Root Cause Analysis : Identifies and addresses recurring payment delays.

Mentorship : Supports and trains junior analysts.

Cross-Functional Collaboration : Works with credit, legal, and sales teams.

KPI Monitoring : Tracks DSO, recovery rates, and dispute volumes.

Process Improvement : Recommends enhancements to reduce overdue receivables.

Presentation Skills : Prepares and shares insights with leadership.

Oversee daily operations and performance of the collections team.

Allocate account portfolios and monitor workload distribution.

Ensure adherence to SLAs, compliance policies, and audit standards.

Lead process improvement initiatives to enhance efficiency and recovery.

Manage escalations and coordinate with external collection agencies.

Develop and maintain SOPs and training materials.

Conduct performance reviews and provide coaching to team members.

Collaborate with finance and operations for end-to-end O2C alignment.

• Team Oversight : Manages daily operations and distributes account portfolios.

Performance Management : Tracks team KPIs and ensures SLA compliance.

Escalation Handling : Resolves high-risk or sensitive customer issues.

Process Governance : Maintains SOPs and ensures audit readiness.

Coaching & Development : Conducts reviews and supports team growth.

Automation Awareness : Identifies opportunities for workflow digitization.

Stakeholder Engagement : Coordinates with finance and operations teams.