Customer Support Representative

Job Title : Call Centre Executive (Male)

Department : Customer Experience / Call Centre

Location : [Specify – e.G., Kochi / Regional Office]

Reports To : Call Centre Manager / Customer Experience Lead

Experience Required : Minimum 1 year in Call Centre or Customer Support Operations

About the Role

The Call Centre Executive (Male) will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients.

Key Responsibilities

• Handle inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product / service information, and feedback collection.
• Conduct service reminders, lead follow-ups, and post-service / customer satisfaction calls.
• Manage daily call logs and data entries accurately in CRM or internal systems.
• Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure timely updates and issue resolution.
• Support campaigns, promotions, and customer communication drives initiated by management.
• Maintain daily and weekly reports on call performance, follow-ups, and closures.
• Escalate customer concerns appropriately to ensure swift and professional resolution.
• Ensure compliance with company communication standards and customer service protocols.

Key Skills & Competencies

Qualifications