L2 Support Engineer

ConfidentialChennai

5 days ago

Job description

Role : L2 Support Engineer

Experience years : 2 - 4 Years

Interview : Virtual ( 01st round ) / Final Round Depends ( Virtual or F2F )

Mode : Work From Office

Location : Chennai - Annathalai

Technical Skills :

SQL, SQL Server, SQL Queries, Incident Management, Patches, Change Request, Configuration.

Expectation :

L2 Support resource should have minimum 2-year of experience with capability to address the end to end product support but not limited to addressing bank s requirements, documentation, business impact analysis, patch / change / configuration management

Support Functions Expected out of the resource :

Incident management and response, submission of RCA, ensuring the system security, performing DR drill and business continuity as per the bank requirements

adherence to bank's internal IT process and policy

applications configuration availability of environments to bank, proactive addressing complaints and service requests from the bank, performance tuning

Responsible for stability of environments ensuring application and all interfaces have maximum availability

must assist for problem diagnosis and troubleshooting

Collaborate closely with other internal technical teams / business users in investigating

Follow escalation procedures and incident management and response during outages

Implementation Functions :

Create Change Requests (CRs) for the defects / enhancements reported by the bank with OEMs

Liaise with all the OEMs for troubleshooting of issues, Create Knowledge Base articles (FAQ / Solutions) for the issues / incidents

Understand the product issues reported by the bank and reproduce them to OEMs

Deployment of codes / services / APIs

Testing and implementing Application fix

Responsible for handling Change Management

Raising Change Request and scheduling for the implementation of fixes and enhancements

Act as a facilitator and coordinate between various teams to resolve complex issues and outages

Ensure all new deployments have correct documentation as per the bank s IT process

Ensure accurate and timely incident and problem logging

Track incidents and provide regular updates to bank on request status and progress

Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement

Remediate all the VAPT observations.

Skills Required

Incident Management, Sql Queries, Sql Administration, Documentation, business impact analysis

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L2 Support Engineer • Chennai