General Manager - Design

Mandatory Skills

Sales,Team Handing,B2C sales,Customer Satisfaction,Pnl Management,Design,AutoCAD,Interior Design,Modular Kitchen

Job Description

As an General Manager - Sales + Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

Roles & Responsibilities :

Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.

Have a strong understanding of both the design requisites and customer experience required to maximize business results.

Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Designers etc on a day to day basis).

Developing the ecosystem for successful Design experience both for the internal teams and the customers.

Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.

Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.

Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.