This job offer is not available in your country.
Senior Business Insights Manager
TaskUsbhopal, madhya pradesh, in2 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • bhopal, madhya pradesh, in
Related jobs
To take this mission further, we’re looking for a.Marketing and Sales organization.You will work closely with our global leadership team, aligning to.
Define and implement a global analytics ecosyst...Show moreLast updated: 11 days ago
- Promoted
Business Insight Leader, (US SHIFT) | Remote
Birdeyebhopal, madhya pradesh, inRemote
- Promoted
Business Development Manager - Affiliate Partnerships
CustomGPT.aibhopal, madhya pradesh, in Workplace type : Remote — open to candidates worldwide (non-US focus).OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.
Our no-code AI platform brings custom AI to mid-market and SME Enterprise...Show moreLast updated: 16 days ago
- Promoted
- New!
Senior Manager-AIF
Validus Fintech Services Pvt Ltdbhopal, madhya pradesh, in Senior Manager – AIF Operations.Location : Hyderabad (Work from Office, 5 Days a Week).Validus FinTech is a new-age Digital Transfer Agent and Fund Administrator, redefining India’s investment ecosy...Show moreLast updated: 6 hours ago
- Promoted
Business Development Manager
UptimeAI Inc.bhopal, madhya pradesh, in UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients.
Our innovative platform harnesse...Show moreLast updated: 10 days ago
- Promoted
Senior Business Development Executive
The Language SKOOLbhopal, madhya pradesh, in Business Development Executive | Remote.Pay : Up to 600,000 per year + Incentives (Based on experience).We are a fast-growing language learning company helping individuals achieve their personal and...Show moreLast updated: 11 days ago
- Promoted
Senior Manager Sales
NxtWaveBhopal, Madhya Pradesh, India NxtWave is one of India’s fastest-growing EdTech companies, transforming the 21st-century job market by skilling youth through its CCBP 4.
Recognized by NSDC, NASSCOM, Startup India, and backed by g...Show moreLast updated: 2 days ago
- Promoted
Business Development Manager
Zocketbhopal, madhya pradesh, in You’re curious, quick on your feet, and obsessed with understanding what makes customers tick.You want more than just a “job” — you want to make a visible impact in a growth-stage startup where you...Show moreLast updated: 16 days ago
- Promoted
Business Development Manager
Eventcombobhopal, madhya pradesh, in Responsibilities (not limited to) : .Understand customer requirements and showcase the value using the Eventcombo demonstration.
Answer all product-related questions ethically and politely and also ad...Show moreLast updated: 1 day ago
- Promoted
Senior Manager, New Initiatives
Wellisen Nutraceuticals Pvt Ltdbhopal, madhya pradesh, in Senior Manager, New Initiatives — Knowledge Networks.Knowledge Networks (KN) is a global platform driving responsible AI governance and enterprise AI leadership.
Through our flagship initiatives—Reg...Show moreLast updated: 12 days ago
- Promoted
Technotask Business Solutions - Senior Operations Manager
TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITEDBhopal, India Key Responsibilities : - Responsible for Operational performance, Program automation, long term strategy planning of middle mile operations.
Achieving business / service goals for ...Show moreLast updated: 30+ days ago
- Promoted
Manager / Senior Manager - GCP
Tiger Analyticsbhopal, madhya pradesh, in Tiger Analytics is a global leader in data and analytics services, helping organizations solve.We are looking for a Manager / Senior Manager with a.
GCP to join our Business Development team.In this r...Show moreLast updated: 2 days ago
- Promoted
Senior Business Development Manager
illuminebhopal, madhya pradesh, in Job Title : Business Development Representative (BDR) – USA Market.Location : Remote (Night Shift).Salary : 15-30 Lacs plus commission.
We are a leading SaaS company revolutionizing the childcare softwa...Show moreLast updated: 11 days ago
- Promoted
Senior Bid Manager
Tagbhopal, madhya pradesh, in Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager for Business Process Optimization
University of the PeopleBhopal, Madhya Pradesh, India INTRODUCTION : University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.
Today, UoPeople has over 170,000 students enrolled from more th...Show moreLast updated: 2 days ago
- Promoted
Manager / Senior Manager - Databricks
Tiger Analyticsbhopal, madhya pradesh, in Manager / Senior Manager - Databricks.Tiger Analytics is a global leader in data and analytics services, helping organizations solve.
We are looking for a Manager / Senior Manager - Databricks with a st...Show moreLast updated: 11 days ago
- Promoted
Senior Project Manager
Zensar Technologiesbhopal, madhya pradesh, in Job Role- Senior Project Manager.Primary Skills- Strong experience with CISCO Products, CCW and CCWR, EA(Enterprise Agreement), Project Manager role.
Lead and manage Cisco Commerce projects from ini...Show moreLast updated: 23 days ago
- Promoted
Senior Business Development Manager
Best Infosystems Ltd.bhopal, madhya pradesh, in Senior Business Development Manager_Full-Time_Remote, India.Senior Business Development Manager.We are seeking a highly motivated and experienced Senior Business Development Executive (BDE) to driv...Show moreLast updated: 16 days ago
- Promoted
Business Development Manager
GuestTek Interactive Entertainment Ltd.bhopal, madhya pradesh, in Position : Business Development Manager.Working Hours : North America Time Zone.Overall Statement of Responsibility : .The Business Development Manager is responsible for identifying new business sale...Show moreLast updated: 16 days ago