Program Manager – Infrastructure

Description GSPANN is hiring a Program Manager with expertise in managing infrastructure to lead large-scale observability and infrastructure initiatives. The role focuses on driving end-to-end program delivery, automation, and reliability across CI / CD and DevOps environments.

Role and Responsibilities

• Lead and mentor a high-performing team of observability engineers in India, fostering collaboration, innovation, and accountability.
• Manage the end-to-end delivery of observability platforms to consistently meet Service-Level Agreements (SLAs) and business objectives.
• Define and execute the observability roadmap covering Application Performance Monitoring (APM), infrastructure monitoring, logging, distributed tracing, and synthetic monitoring.
• Implement proactive monitoring and automation practices to reduce Mean Time to Recovery (MTTR) and improve system reliability.
• Collaborate with DevOps, Site Reliability Engineering (SRE), application, and infrastructure teams to integrate observability into Continuous Integration / Continuous Deployment (CI / CD) pipelines.
• Partner with US-based stakeholders to gather requirements, prioritize initiatives, and deliver regular program updates.
• Oversee vendor management, licensing, and platform optimization for tools such as Datadog, New Relic, Dynatrace, or equivalent solutions.
• Establish governance frameworks, Key Performance Indicators (KPIs), and dashboards to track platform adoption, performance, and business impact.
• Drive best practices in incident management, Root Cause Analysis (RCA), anomaly detection, and Artificial Intelligence for IT Operations (AIOps).

Skills and Experience