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Remote- Full Time- Appointment Scheduler (US Voice Process)- Night Shift

Digital Presence Matters Inc.India, India

30+ days ago

Job type

Remote

Job description

Job Title : Appointment Specialist (US Voice Process)

Location : Work from Home

Shift : Late Night / Early Morning (India Time)

Industry Preference : Dental Vertical

Job Overview :

We are seeking a dynamic and motivated Appointment Specialist with expertise in the US voice market to join our team. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts. Experience in the dental industry is highly preferred.

Key Responsibilities :

Conduct outbound calls to schedule appointments for dental clients in the US.
Ensure all scheduled appointments align with client preferences and availability.
Effectively handle inquiries and provide necessary information about services.
Maintain accurate records of calls and appointments in the CRM.
Meet performance targets and adhere to call scripts and guidelines.
Collaborate with the team to optimize appointment booking strategies.

Qualifications and Requirements :

Excellent spoken English with a professional and clear tone.

Minimum of 2+ years’ experience in the US voice process, preferably in appointment booking or customer service.

Familiarity with the dental industry is a plus.

Must have a reliable laptop / desktop and high-speed internet connection for uninterrupted work.

Ability to work in night and early morning shifts (India time).

Self-motivated and comfortable working in a remote environment.

Strong organizational and time-management skills.

Compensation :

Split pay structure linked to performance and appointment booking success.

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Scheduler • India, India