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(18 / 10 / 2025) Wintel and O365 Admin

(18 / 10 / 2025) Wintel and O365 Admin

Programmers.ioIndia
18 hours ago
Job description

Job Description :

Job Title : Wintel and O365 Admin

Shift Timings : Its rotational shift. Majorly Day shift IST and EST ( EST will be from home)

Location : Hyderabad, Work from Office

Experience Required : 3 - 8 Years

Key Skills : MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc.

Key Responsibilities :

  • Respond to and resolve basic technical support tickets, emails, or calls.
  • Log, categorize, and escalate incidents or service requests to L3 teams if required.
  • Monitor system alerts and proactively notify relevant teams.
  • Assist with software installations, basic network troubleshooting, and system access issues
  • Provide support for password resets, email issues, and end-user device setups
  • Document problems and their resolutions in the ticketing system.
  • Maintain hardware and software inventories.
  • Ensure proper communication and follow-up with users until issue resolution
  • Support onboarding / offboarding tasks (account creation, laptop setup, etc.).
  • Strong experience in Microsoft 365 Administration :
  • Managing users, licenses, and distribution groups
  • Working with Exchange Online, Teams, OneDrive, and SharePoint
  • Troubleshooting MFA, compliance, and conditional access issues
  • Assist with basic networking tasks including IP configuration, DNS / DHCP troubleshooting, and Wi-Fi connectivity issues.

Required Skills and Qualifications :

  • Basic understanding of computer systems, mobile devices, Printers and Scanners.
  • Familiarity with Windows, macOS, Office 365, and common enterprise tools.
  • Good written and verbal communication skills.
  • Strong problem-solving and time-management skills.
  • Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

    • Additional Skills :

  • Remote desktop support tools (e.g., AnyDesk, TeamViewer,ScreenConnect, LogMeIn)
  • Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA)
  • VPN configuration and troubleshooting.
  • Basic scripting (PowerShell or Bash).
  • Experience with antivirus & endpoint security tools.
  • Understanding of SLAs basics.
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