Exigo Tech - Technical Lead / Architect - MS Dynamics 365 / CRM

Roles and Responsibilities :

• Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation
• Be trusted solution advisor to customers and internal teams
• Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions
• Own the integrity and strength of the solutions recommended
• Identify and develop reusable solutions / accelerators / assets for enhanced process automation and client value addition
• Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements
• Collaborate with cross functional teams to meet the solution architecture needs
• Review solutions and recommend improvements during project deliveries
• Groom & refine the product backlog, in liaison with project stakeholders
• Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity
• Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions
• Oversee program and project delivery, ensuring alignment with strategic goals
• Review platform releases and educate internal teams & customers on new features
• Conduct product demonstrations to showcase features and functionalities
• Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans
• Mandatory for all to follow the norms defined in ISMS 27001
• The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Technical Expertise :

1. Sales, Customer Insights, Customer Service, Field Service Automation

2. Microsoft Social Engagement, Unified Service Desk, Project Service Automation

3. KB Management, Voice of Customer

4. Co-pilot / Azure OpenAI Studio

Soft Skills :

Certifications :

(ref : hirist.tech)