We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh / Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.
This role requires a balance of technical expertise, leadership, and strategic thinking . The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.
Key Responsibilities
- Team Leadership & Management
- Lead, mentor, and manage a team of 2–10 IT professionals.
- Foster accountability, continuous learning, and a collaborative work environment.
- IT Operations & Support
- Oversee help desk operations and provide Level 2 / 3 escalation support.
- Manage hardware / software troubleshooting, upgrades, and break-fix tasks.
- Build, repair, and optimize computer hardware.
- Infrastructure & Networking
- Manage and maintain networking equipment, servers, firewalls, and VPNs.
- Ensure reliable LAN / WAN, Wi-Fi, and cloud connectivity.
- Oversee backup, recovery, and disaster recovery planning.
- Systems & Software
- Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).
- Manage Active Directory and Google Workspace Admin environments.
- Support automation and scripting with Python, DAX, or similar tools .
- Database & Development
- Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).
- Ensure data accuracy, integrity, and accessibility.
- Project Management
- Run IT projects from planning through execution and delivery.
- Collaborate with business leaders to align IT solutions with organizational needs.
- Deliver projects on time, within scope, and within budget.
- Data Security & Compliance
- Enforce cybersecurity best practices and IT policies.
- Monitor and respond to security threats.
- Maintain compliance with data protection and privacy standards.
Requirements
Experience : 7+ years in IT, with prior roles such as :Help Desk Technician, Desktop Support, Hardware Technician.Level 2 Support Engineer or IT Lead / Senior IT Specialist.Assistant Manager, Senior Lead, or Manager in IT or Help Desk.Technical Expertise :Strong hardware build / repair and troubleshooting skills.Networking knowledge (routers, switches, firewalls, VPNs).Database experience (SQL, Access, or similar).Cloud / SaaS platforms : O365, Active Directory, Google Workspace .Familiarity with coding / scripting (Python, DAX, or similar).Leadership :Proven track record managing IT teams of 2–10 people.Ability to mentor, train, and hold teams accountable.Personal Skills :Problem-solver and out-of-the-box thinker.Data-driven decision-making approach.Strong communication and documentation skills.Leadership mindset : takes responsibility for team success.Additional Requirement :Must complete a DISC Personality Assessment as part of the hiring process.Work Location :Must work on-site at our Chandigarh / Mohali office.Benefits
Competitive salary package aligned with experience.Opportunity to lead IT operations for a fast-growing international company.Exposure to global teams and international projects.Ability to build and shape IT processes from the ground up.Career growth opportunities in leadership and technical specialization.Collaborative, high-performance culture that values innovation and results.