Generative AI Implementation Manager

TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Job Overview :

We are looking for a dynamic and technically oriented Project Manager to lead the delivery of GenAI-focused programs. The successful candidate will serve as a crucial link between client expectations and our expert team, ensuring the smooth delivery of our AI solutions and their alignment with client objectives. A strong background in project management, experience working with LLMs or GenAI products, and the ability to work intuitively in fast-scaling environments are essential. This is a client-facing, data-driven, and solution-focused role ideal for someone with critical thinking skills, technical curiosity, and experience working in dynamic, ambiguous environments.

Key Responsibilities :

• Manage all aspects of project life cycles for generative AI initiatives, including planning,

execution, monitoring, delivery and closure. Ensure projects meet internal standards and client

expectations.

stakeholder updates

on model selection, data utilization, and custom AI solutions.

Quality, Payments, Compliance, and Product

notes

Required Skills & Competencies :

AI technologies and fine-tuning them to specific business needs.

articulate complex technical details and project statuses effectively to stakeholders at all levels.

potential challenges and devising effective solutions.

interpersonal skills to foster teamwork and collaboration across various groups.

changes in project scope or direction.

Qualifications :

with at least 1 year in a leadership role within the technology or AI domain.