Technical Support EngineerSonata Software • Varanasi, IN
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Technical Support Engineer
Sonata Software • Varanasi, IN
4 days ago
Job descriptionStrong knowledge of Windows 10 / 11 , Azure AD, Autopilot, and enterprise MDM. Experience with VPN, proxy, and certificate-based authentication. Analytical mindset, excellent communication, and problem-solving skills.
L3 Technical Support Specialist
Location : New Delhi
Experience : 8+ years
Shifts : Rotational Shifts
We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS / Android, Intune, and JAMF .
Responsibilities :
- Handle L3 escalations and troubleshoot complex OS and application issues .
- Perform root cause analysis (RCA) for recurring incidents and propose solutions.
- Maintain accurate documentation of issues, resolutions, and processes.
- Manage enterprise devices via Intune and JAMF Pro .
- Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.
Requirements :
Drop your CV at : Riya.sarathi@sonata-software.com
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Technical Support Engineer • Varanasi, IN
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