Zonal Head

Role Summary

The Zonal Head is responsible for driving last-mile delivery operations for milk and milk products within the assigned zone. This role focuses on managing delivery partners, ensuring proper hiring and manpower availability, maintaining inventory accuracy, tracking attendance, and achieving 100% on-time delivery (OTD). The position requires strong leadership, operational excellence, and daily performance monitoring.

Key Responsibilities

• Delivery Partner Management
• Manage and supervise all delivery partners across assigned routes.
• Ensure delivery partners follow SOPs for milk handling, hygiene, crate management, and route execution.
• Conduct regular performance reviews and provide training to improve efficiency and service quality.
• Resolve delivery-related issues such as delays, shortages, product damages, or customer complaints.
• Hiring & Onboarding Delivery Partners
• Plan manpower requirement based on route load, peak hours, and business growth.
• Recruit delivery partners through internal HR, external vendors, and local sourcing.
• Ensure complete documentation, ID verification, and compliance during onboarding.
• Conduct training on route familiarization, safe product handling, and customer interaction.
• Inventory & Crate Management
• Oversee inventory maintenance at hubs, depots, and distribution points.
• Ensure accurate daily stock receipts, dispatch, and reconciliation.
• Monitor crate issuance and return to minimize losses and discrepancies.
• Coordinate with production and warehousing teams to ensure product availability.
• Attendance & Productivity Tracking
• Track daily attendance of delivery partners through systems or manual logs.
• Ensure route assignments are fully staffed and delays due to absenteeism are avoided.
• Take corrective actions for absenteeism, low productivity, or repeated non-compliance.
• Maintain attendance MIS and manpower availability dashboard.
• Achieving 100% On-Time Delivery
• Strategically plan delivery routes and dispatch schedules to ensure 100% OTD.
• Monitor real-time route performance and intervene to resolve delays.
• Align vehicle availability, delivery partner readiness, and inventory loading to avoid start-time delays.
• Implement corrective actions for routes failing to meet OTD targets.
• Stakeholder Coordination
• Work closely with transport, warehouse, sales, and production teams for smooth operations.
• Manage interactions with manpower vendors and ensure service-level compliance.
• Address escalations from sales, distributors, or retail customers promptly.
  
  

Key Skills & Competencies

• Strong people management and team leadership skills.
• Experience in hiring and managing large delivery partner teams.
• Good understanding of dairy/milk last-mile operations.
• Strong problem-solving and crisis-handling ability.
• Proficiency in Excel/Google Sheets and basic MIS tracking.
• Ability to work under pressure and manage early-morning dispatch operations.
  
  

Qualification & Experience

• 1 year minimum experience in last-mile operations, preferably in dairy/FMCG.
• Prior experience handling manpower-intensive operations is essential.

Skills Required
google sheets , Excel