Voice & Collaboration Solutions Engineer

Job Summary :

We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom, RingCentral, and Cisco voice infrastructure.

You will work closely with cross-functional teams to deliver a seamless collaboration experience and support day-to-day operations in a dynamic environment.

Key Responsibilities :

• Deploy, configure, and support enterprise voice and video solutions across platforms like :
• MS Teams (Voice / Calling)
• WebEx Calling
• WebEx Contact Center
• WebEx DI
• Zoom
• RingCentral
• Manage and maintain Cisco voice infrastructure including :
• Cisco Unified Communications Manager (CUCM)
• Cisco HCS
• Cisco SBCs (Session Border Controllers)
• Cisco UC On-Prem
• Participate in planning and executing voice migration or integration projects.
• Ensure high availability and performance of voice systems through proactive monitoring and tuning.
• Troubleshoot and resolve voice-related incidents and service requests.
• Collaborate with networking, security, and desktop teams to ensure voice services are integrated and secured properly.
• Maintain accurate documentation of configurations, changes, and processes.
• Support compliance and audit requirements related to voice infrastructure.
• Work with vendors and service providers for issue resolution and service improvements.

Required Skills & Qualifications :