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Technical Support Lead
VAYUZ TechnologiesAlappuzha, IN8 days ago
Job description5+ years in technical support, with 2+ years in a lead role. Strong expertise in troubleshooting across Windows, macOS, Linux . Hands-on with PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS . Experience with Zendesk / Jira, TeamViewer / AnyDesk, Bitbucket . Strong debugging, testing, and QA collaboration skills. Excellent problem-solving and communication abilities.
We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.
Responsibilities
- Lead and mentor the support team, ensuring timely and high-quality resolutions.
- Act as the escalation point for complex technical issues.
- Collaborate with developers, QA, and product teams to resolve bugs and improve stability.
- Drive root-cause analysis and implement best practices.
- Monitor support trends and optimize processes.
Requirements
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Technical Lead • Alappuzha, IN
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